Clik here to view.
Sending Email Notifications to Distribution Groups in Dynamics CRM
Can I send email notifications to a distribution group list (or Contact Group in Outlook 2010) in Dynamics CRM? I hear this question a lot regarding Dynamics CRM and email notifications to a group of...
View ArticleClik here to view.
The Good, the Bad and the Ugly of (social) customer service
I have been doing a fair amount of traveling lately and had a couple of customer service experiences I thought I would share. I share this to provide food for thought about your own customer service...
View ArticleClik here to view.
Exciting new updates coming soon for Microsoft Dynamics CRM 2011
Microsoft just announced their Release Preview Guide for the Q2 2012 Service Update. Read about all the goodness from here: http://bit.ly/A67Py4 The highlights that are most awesome are: Mobility...
View ArticleClik here to view.
Adding CRM to Outlook Shortcuts
At our recent Infinity i3 Event I provided a presentation on New and Hidden Features for Dynamics CRM, called Recipes for Success. We had a lot of people comment on how they get tremendous value from...
View ArticleClik here to view.
Microsoft Convergence 2012–Notes from Houston–Day 3
All good things must come to an end and so it is for Microsoft Dynamics Convergence 2012. The excitement and enthusiasm continued on the final day. This has been the best Convergence for content,...
View ArticleClik here to view.
Dynamics CRM No Code Multi-Select Picklist
How to Create a Dynamics CRM No Code Multi-Select Picklist What is a multi-select picklist you may ask? Here is an example. Let’s say that you need to track multiple specialties for the physicians in...
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CRM 2013 Upgrade Considerations &Key Platform Enhancements
For my technically oriented friends and colleagues, I have posted highlights from a TCPE/CRMUG session given by none other than Matt Barbour, Microsoft Senior Program Manager. While any upgrade can be...
View ArticleClik here to view.
Sending Email Notifications to Distribution Groups in Dynamics CRM
Can I send email notifications to a distribution group list (or Contact Group in Outlook 2010) in Dynamics CRM? I hear this question a lot regarding Dynamics CRM and email notifications to a group of...
View ArticleClik here to view.
The Good, the Bad and the Ugly of (social) customer service
I have been doing a fair amount of traveling lately and had a couple of customer service experiences I thought I would share. I share this to provide food for thought about your own customer service...
View ArticleClik here to view.
Exciting new updates coming soon for Microsoft Dynamics CRM 2011
Microsoft just announced their Release Preview Guide for the Q2 2012 Service Update. Read about all the goodness from here: http://bit.ly/A67Py4 The highlights that are most awesome are: Mobility...
View ArticleClik here to view.
Adding CRM to Outlook Shortcuts
At our recent Infinity i3 Event I provided a presentation on New and Hidden Features for Dynamics CRM, called Recipes for Success. We had a lot of people comment on how they get tremendous value from...
View ArticleClik here to view.
Microsoft Convergence 2012–Notes from Houston–Day 3
All good things must come to an end and so it is for Microsoft Dynamics Convergence 2012. The excitement and enthusiasm continued on the final day. This has been the best Convergence for content,...
View Article
